Payment Policy

Payment and cancellation policy

• Please familiarise yourself with the payment policy. On receipt of your consent form, I will contact you to confirm that I am able to support you and will organise an appointment.

•  You will receive an invoice from Milk Moments LTD. Once the payment is received, I will confirm receipt of the payment through email or text. 

 • A full refund is given if you provide more than 24hrs notice of cancellation. After this point you will be offered a 50% refund as long as I have a least 60 minutes notice ahead of our agreed session time. Rearranging is always an option instead, but you understand this will need to fit in around other bookings already arranged.

• If you fail to inform me that you cannot make the session, or you give me less than 60 minutes notice, NO REFUND will be offered.

• If I am unable to contact you due to a delay on your part, I can only delay appointments by 15 minutes due to other clients being booked in. If you have not contacted me within 15 minutes of our session start time I will assume you no longer want / cannot make the session. 

Payment:

• Payment is to be made in advance unless agreed otherwise in writing.

• Once your consent form has been processed I will contact you to schedule an appointment and confirm the cost. 

• An invoice will be sent to your email.

 • Once the payment is received, I will confirm receipt of the payment through email or text. 

• Please be sure to make a note of the payment details below.

Milk Moments LTD 

Account Number 23131720

Sort Code 04-06-05

• Please use your initials and the invoice number as a reference, e.g. LS 01
• Email connect@milkmoments.co.uk